|
|
 |
 |
|
Our live
support desk is available 24
hours a day, 365 days a year.
Our goal is to be recognized
among the premier hosting
companies serving the internet.
We realize customer/technical
support is a major priority to
our clients. That is why we have
made it one of our main
priorities as well!
Our support reply time? About 25
minutes. That's right - about 25
minutes! Too good to be true?
All we ask is that you give us a
try, let us prove it to you. You
have nothing to lose. Your web
hosting plan includes a no
questions asked, 30 days, 100%
money back guarantee!
|
|
|
| |
|
Context Help |
|
Visiting
the Context Help page is the
first step you should take
before contacting us through
the Ticketing System, by
phone or through the Live
Chat. We have described in
text fields in all the
sections of the Control
Panel the complete
functionality of each
section. We call this
description Context Help.
Simply click on the HELP
link in the top right corner
of the Control Panel. |
| |
|
|
|
Video Tutorial |
|
Video tutorial is an
animated presentation, which
demonstrates what actions
you must take to use a
specific feature of the
Control Panel. We have made
over 40 movies, so that you
can become familiar with our
Control Panel as quickly as
possible by watching the
relevant movie. |
| |
|
|
|
Help Center |
|
This is
an information system based
on the keyword search
principle, i.e. a FAQ
(Frequently Asked Questions)
information database. Help
center is located in the
Control Panel. |
| |
|
|
|
Ticketing System |
|
If you
still haven't found the
answer to your question in
the Help Center, we suggest
that you use our Ticketing
System. Opening a trouble
ticket through our Ticketing
System is very easy. A
support team member of
SharpNIC will help you
adequately and you will
receive the desired
information within maximum
one hour after the ticket
has been opened by you. To
request help please go to
Clients Login page and log
in using your username and
password. |
| |
|
|
|
Phone Support |
US TOLL FREE PHONE:
+1-800-574-0902
INTERNATIONAL PHONE:
+92-333-629-3983
UK PHONE 1: +44-20-8789-5066
UK PHONE 2: +44-20-3051-8605
AU PHONE : +61-2-8003-5987 |
| |
|
|
|
Live Chat |
To
contact us through the
Live Chat please use the
button in the
Contact Us
section.
NOTE: If you are a client
of SharpNIC and wish to
request help by phone or
through the support ticket, we will ask you to
Open a Ticket through the
hosting Control Panel.
This way we can supervise
the quality of our
customer support, which
will improve the quality
of our services in
general.
|
| |
|
|
|
|
|
|
 |
      |
|
Copyright ©
2004-2010 SharpNIC Inc. All rights reserved
Privacy Policy
|
Terms of Services |
|